• Job Description

Area Operations Manager – Mumbai For Cinema Industry

From 8 to 12 year(s) of experience
₹ 9,00,000 - 16,00,000 P.A.

Job Description

Roles and Responsibilities

Co-ordinate and control the day-to-day operations of Concessions and Box-Office at base site

and coordinate execution of SOPs at cinemas under span of control.

  • Maximize profitability with adequate cost control
  • Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).
  • Local Area Marketing to increase admissions to the cinemas. Also to establish PVR, not only

as Cinema but as an overall entertainment destination of first choice.

  • Plan and implement the On the Job Training/Operational Training for DM and DO/ESPs in

coordination with the training team, for operational efficiency.

  • Refer, select candidates and conduct functional interviews for selection of right resources for

sustained effective operations of the Cinema.

  • Track and direct the performance of the cinema on daily basis through consistent

implementation of the SOPs and tracking of the business environment towards

achievements of the monthly targets (revenues- Box/Concessions/LAM and customer

satisfaction scores) and identifies key contributing members for rewards/incentives.

  • Develop a strong bonding amongst the cross functional team members through building

common understanding of the cinema performance and their contribution towards

achievement of the same.

  • Ensure redressal of all customer complaints at the cinemas within stipulated timelines.
  • Facilitate implementation of all marketing drives at the cinema as per the corporate


  • Ensure accurate and timely reporting of site performance against the targets for consistent

tracking and timely mid-course correction by the management.

  • Ensure full support of all verticals to the cinema team for all matters related to the upkeep of

the assets and availability of the systems through interventions and escalations.

  • Train the cinemas team in filing of statutory reports and reports and ensuring adherence to

the statutory requirements.

  • Interact with local authorities (Govt./Police/Developer)for smooth operations and timely

support to the cinema.

  • Responsible to the Regional Manager for delivery against targets.
  • Responsible to External customers for ensuring value service delivery.

Job Competence (Skills):

  • Proficiency in using MS Office
  • Team Building Skills
  • Interview Skills
  • Strong operational background in a multi-location business;
  • Leadership ability gained through managing and inspiring large and diversified teams;
  • Experience in a multinational organization with fast growth;
  • Creative thinker with high degree of integrity and discipline;
  • Strong knowledge of consumer/cultural trends;
  • Interpersonal and negotiating skills;
  • Well-developed relationship building skills;
  • Excellent conflict resolution skills;
  • Self-motivation and drive towards winning and a can do attitude;
  • Fluency in English

Other Job Specification:

8-10 years in a similar role in a reputed organization in Service/Hospitality/Retail industry.

Diploma & Degree in Hotel Management will be an added advantage.


Functional knowledge of all functional teams at a Cinema and impact of their performance on the P&L of the Cinema.


• Impartial treatment to all the members of the team.

• Meeting customer expectations (Patrons /Management/Statutory Bodies) while focussing at the business goals.

• Build bridges amongst multifunctional team members for cohesive actions by the cinema team.


• Handle external customers effectively.

• Manage expectations of the management while ensuring right balance in work pressures at sites.


• Responsible to the Regional Manager for delivery against targets.

• External customers for ensuring value service delivery.

ANNUAL STRATEGIC PLANNING: Multi skilling of the cinema team for optimum operational efficiency.

Perks and Benefits

Upto 16lpa

Contact - sakshi.oasis@gmail.com

Role:Operations Manager

Salary: 9,00,000 - 16,00,000 P.A.

Industry:Film / Music / Entertainment

Functional Area:Customer Success, Service & Operations

Role Category:Operations

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Any Graduate

Company Profile


A Leading Chain Of Multiplex

Company Info
View Contact Details+

Contact Company:OASIS

Address:Andheri - West Mumbai

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